COVID-19 FAQ's and Updates
Updated: May 29, 2020
Thank you for your patience as we collectively deal with the continually evolving COVID-19 pandemic. At this time, we have notified all COVID-19 impacted customers via email, with specific information regarding postponements and compensation. We will continue to share additional information via email as we know more.
Thank you very much for your patience and understanding. We really appreciate you and are doing everything we can to best serve you.
Spring Break got postponed, now what?
Based on recent developments concerning COVID-19, your trip is being postponed until 2021. Rest assured that your original package inclusions apply and we're looking forward to providing you with an amazing experience (artists, hotels or venues may vary). We will be sending out specific details on how to secure your spot on this trip once we have more visibility into domestic and global travel conditions.
We understand that some of you may not be able to make the postponed trip in the Spring of 2021, so we are extending your travel credit towards other select experiences with us. Once we have some clarity on domestic and global travel conditions, we will email details on how to secure your spot on the postponed trip or how to claim your future travel credit towards a different travel experience of your choice.
Why am I not receiving a refund for my canceled spring break trip?
The overwhelming majority of key suppliers (e.g. hotels) are providing our company with credit for next year’s spring break. Since our suppliers receive the vast majority of your payment, we are dependent on their decision on how to handle postponed trips. The vast majority of suppliers are only issuing trip credit, therefore, we have no other option but to provide that credit to you. Our vendors are under no obligation to offer any compensation, including refunds. Please know that we worked tirelessly with them to get the best possible for you.
If I am issued a credit, can I transfer it to another student?
We are working closely with our vendors to issue credits which will be held in the original traveler's name. Because the credits are in your name, generally, we are unable to accommodate a transfer between travelers.
What travel insurance options will SWAT offer for future trips?
After recent experiences with COVID-19 restrictions, and many years of curating group travel experiences, we understand that even the best plans can change. Starting June 1, 2020, all SWAT travel packages will be priced with a travel insurance add-on. If you have an insurance partner you prefer, you can opt-out during the booking process. However, if you decide to decline the insurance offer, you forfeit your ability refund to any payments made towards your travel package, including your initial trip deposit.